At Outdoor Essentials Shop, we’re committed to getting your gear to you as efficiently as we pack our own backpacks for adventure. Below you’ll find everything you need to know about shipping options, delivery timelines, and our straightforward return process designed by adventurers for adventurers.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using reliable carriers to ensure your outdoor essentials arrive ready for your next adventure.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Tracking available

Pro Tip: For time-sensitive adventures, we recommend choosing Standard Shipping for faster delivery times.

Our Return Policy

We stand behind our gear like we stand behind our campfire cooking. If your purchase doesn’t meet your expectations on the trail or at basecamp, we’ll make it right.

Key Return Details

  • Returns accepted within 15 days of delivery
  • Items must be in new, unused condition with original packaging
  • Original tags must still be attached
  • Customers are responsible for return shipping costs unless the return is due to our error
  • Original shipping fees are non-refundable

Non-Returnable Items

Some items require special consideration due to hygiene or customization:

  • Care & Repair Kits (once opened, these become personal hygiene items)
  • Footprints (custom-cut for specific tent models)
  • Hydration Packs (must be completely unused for hygiene reasons)
  • Any item showing signs of use or missing original packaging

The Return Process (Simpler Than Reading a Topo Map)

  1. Request Authorization
    Email us at [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
  2. Receive Instructions
    We’ll email you a Return Authorization Number (RAN) and shipping instructions within 2 business days.
  3. Pack It Up
    Securely package the item(s) with original packaging and include a copy of your order confirmation.
  4. Ship It Back
    Send the package to our Chicago headquarters using a trackable shipping method:
    Outdoor Essentials Shop
    917 Evergreen Lane
    Chicago, IL 60290
    USA

Pro Tip: Consider keeping the original box for valuable items like backpacks or camp furniture until you’re sure they’re trail-ready!

Exchange Process

Need a different size or color? Follow the same steps as returns, but specify you’d like an exchange.

  • If the new item costs more, we’ll invoice you for the difference
  • If it costs less, we’ll refund the difference

Refund Information

Once we receive and inspect your return (typically within 5 business days):

  • Refunds will be processed to your original payment method
  • Credit card/PayPal refunds appear in 3-5 business days
  • Original shipping fees are non-refundable

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number]

Hello Outdoor Essentials Team,

I’d like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) for return:
– [Product Name]
– [Size/Color if applicable]

Reason for return: [Change of mind/Defective/Wrong item received/etc.]

Please let me know next steps. I’ve reviewed the return policy at aboutyoucamping.com and confirm the item is in new, unused condition with original packaging.

Best,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Questions?

Our gear experts are faster than a marmot spotting your snacks – email us at [email protected].

Happy trails and happy returns,

The Outdoor Essentials Shop Team